Terms of service

This website is operated by SILA CHOCOLATES. By visiting our website or purchasing from us, you agree to these terms.

Products

We aim to describe and display our products as accurately as possible. As our chocolates may be handmade or prepared in small batches, slight variations in appearance, colour, size, and decoration may occur.

Prices

All prices are shown in GBP. We reserve the right to update prices, offers, and product availability at any time.

Orders

By placing an order, you confirm that all information provided is accurate, including your delivery address and contact details.

We reserve the right to refuse or cancel orders if there is an issue with payment, stock availability, delivery address, suspected fraud, or incorrect pricing.

Allergens

Our products may contain or come into contact with milk, nuts, peanuts, soya, gluten, eggs, sesame, and other allergens. Customers with allergies must review the allergen information before ordering and contact us if unsure.

Delivery

Delivery times are estimates and may vary due to courier delays, weather, busy periods, or incorrect delivery information.

Food Products

Due to the nature of chocolate and food items, returns are limited. Please see our Refund & Returns Policy.

Intellectual Property

All website content, branding, product names, text, images, and design elements belong to SILA CHOCOLATES unless otherwise stated.

Contact

For questions about these terms, please contact:
support@silachocolates.co.uk